Free Shipping and 30-Day Returns
How much is shipping?
It's FREE on all orders worldwide!
Where do you ship?
Almost everywhere: wherever DHL and Singapore Post go.
Which courier do you use?
We use DHL Express because they're super fast and reliable.
Because we ship from Singapore, however, there may be times when DHL quotes us a rather ridiculous fee like $200 to ship to what they consider a "rural" location. If this happens, we'll send you an email to check whether you'd be willing to accept postal service as an alternative delivery method.
When will my order arrive?
With Free Express Shipping, your order should arrive within 1 to 3 business days - if you're in a city like Sydney, your Rockets can arrive in under 24 hours!
If we send your order via postal service (for "rural" locations), your order should arrive within 5 to 14 business days. As mentioned above, we'll send you an email to make sure you're OK with this delivery time before we proceed to ship.
Orders placed before 2 PM Singapore time will be shipped on the same day. We don't process orders on Saturdays, Sundays or public holidays because courier services don't operate on those days.
Do I have to pay duties & taxes on my order?
You may have to pay taxes on your order when it arrives. It depends on where you live and your luck. :)
Will I get a tracking number?
Once we dispatch your order to our courier partner, you'll receive an email with your tracking number. If you don't receive one, please email email@example.com.
How does your 30-day money-back guarantee work?
If you're not 100% happy with your Rockets, you can contact us at firstname.lastname@example.org to exchange or return them for a full refund within 30 days of receipt.
However, we hope you will understand that we ask you to assume responsibility for shipping the Rockets back to us at 4 Shenton Way #28-02, SGX Centre 2, Singapore 068807. As a small, independent company based in Singapore, we unfortunately don't currently have the economies of scale (a la Amazon) to cover the cost of international return shipping.
Finally, please make sure that the item(s) you want to return are in original condition.
How long does it take for my exchange or refund to be processed?
We try to process exchanges and refunds within 24 hours of receiving the returned item.